Founded in 1972 in New Orleans, Popeyes Louisiana Kitchen has grown into one of America’s most beloved fast-food chains, known for its bold Cajun flavors, crispy chicken, and spicy side dishes. Whether you’re craving jambalaya, po’boy sandwiches, or mashed potatoes with Cajun gravy, Popeyes delivers flavors that speak for themselves.
But what happens when you have a concern, question, or suggestion? That’s where Popeyes customer service steps in.
To maintain exceptional quality and ensure customer satisfaction, Popeyes offers multiple ways to get in touch—phone, email, website, or even regular mail. They also run the TellPopeyes survey, allowing customers to share their feedback for a chance to win a $1000 gift card.
Let’s explore everything you need to know to connect with Popeyes’ support team quickly and easily.
Popeyes Customer Service & Feedback
| Service | Details |
|---|---|
| Headquarters Address | Popeyes Louisiana Kitchen, Inc., 1000 Perimeter Center Terrace, Suite 400, Atlanta, GA 30346 |
| Customer Service Number | (877) 767-3937 |
| Email Support | popeyescommunications@popeyes.com |
| Official Website | https://www.popeyes.com |
| Feedback Survey | https://www.tellpopeyes.com |
| Sweepstakes Reward | $1000 Popeyes Gift Card |
| Languages Supported | English, Spanish |
| Response Time | 24–72 hours (Email), Instant (Phone) |
Ways to Contact Popeyes Customer Support
Popeyes understands that every customer has a different communication preference. Whether you want to talk on the phone, send an email, or fill out a form online, Popeyes has made it easy to reach them.
Customer Service Phone Number
The fastest way to speak with someone directly is by calling the Popeyes customer service number.
- 📞 Phone: (877) 767-3937
- 🕒 Hours: Typically Monday–Friday, 9 AM–5 PM (local time)
Use this option if:
- You received the wrong order
- You had a negative in-store experience
- You want immediate resolution
Email Support
Prefer typing out your concerns? Popeyes accepts feedback and questions via email.
- 📧 Email Address: popeyescommunications@popeyes.com
- ⏳ Response time: 24–72 hours
Make sure to include:
- Your full name
- Location of the restaurant
- Date and time of your visit
- Description of the issue or compliment
Contact via Official Website
You can also reach customer support through the contact form on Popeyes’ official website.
- 🌐 Website: https://www.popeyes.com
- 📝 Contact Form: Found at the bottom of the homepage under “Contact Us”
The website allows you to select categories like:
- Feedback about food
- Franchise-related inquiries
- Gift card issues
- Mobile app concerns
Snail Mail (Regular Mail)
Traditionalists can write a letter to Popeyes HQ.
Mailing Address:
📬 Popeyes Louisiana Kitchen, Inc.
Suite 400, 1000 Perimeter Center Terrace
Atlanta, Georgia 30346, USA
Use this method for:
- Corporate inquiries
- Business proposals
- Legal documentation
Why Contact Popeyes Customer Service?
Some common reasons why customers reach out to Popeyes include:
| Reason | Description |
|---|---|
| Incorrect Order | Wrong food items, missing side dishes, or drink errors |
| Poor Customer Experience | Rude staff, long wait times, lack of cleanliness |
| Compliments or Suggestions | Want to give kudos to a staff member or suggest a new menu item |
| Gift Card & Rewards Questions | Trouble redeeming or checking balance |
| Mobile App or Online Ordering Issues | Payment failures, delivery tracking, order status |
| Participation in TellPopeyes Survey | Questions about sweepstakes, eligibility, or entry process |
How Popeyes Uses Customer Feedback
Popeyes values your opinion and collects your feedback through multiple channels to:
- Improve food quality and menu variety
- Enhance in-store experience
- Train staff based on real-world scenarios
- Identify recurring issues and address them promptly
- Offer better loyalty programs, promotions, and discounts
One of their most powerful tools is the TellPopeyes Guest Satisfaction Survey, which we’ll cover next.
TellPopeyes Survey – How to Share Feedback & Win Rewards
The TellPopeyes Survey is an official way for customers to give feedback directly to corporate. As a thank you, participants are entered into a sweepstakes to win a $1000 Popeyes gift card.
Where to Take the Survey
To take the official Popeyes Customer Satisfaction Survey, simply visit www.tellpopeyes.com using your mobile, tablet, or desktop browser. Make sure you have a recent Popeyes receipt handy, as you’ll need the survey code printed on it to begin.
Once you’re on the site, choose your preferred language (English or Spanish), enter the required details from your receipt, and start answering the survey questions honestly based on your latest dining experience.
After completing the survey, you’ll have the opportunity to enter the monthly sweepstakes for a chance to win a $1000 Popeyes gift card.
Eligibility Requirements
| Requirement | Details |
|---|---|
| Age | Must be 16 years or older |
| Residency | Legal resident of the United States |
| Receipt | Must have a valid receipt (not older than 2 days) |
| Survey Code | Printed on your receipt after purchase |
| Monthly Entry Limit | 1 entry per person per month |
| Employees | Employees and family members are not eligible |
Steps to Take the TellPopeyes Survey
Follow this simple process:
- Visit: www.tellpopeyes.com
- Click: “Take Survey”
- Enter Info:
- Restaurant number
- Date and time of visit
- Total bill amount
- Start the Survey: Answer questions about your visit
- Provide Contact Info: Name, email, address, age
- Finish Survey: Submit to enter the sweepstakes
TellPopeyes Survey Reward
- Prize: $1000 Popeyes Gift Card
- Winner Notification: By email (make sure it’s correct!)
- Non-transferable and must be claimed before expiration
Products & Services Covered by Support
Popeyes customer service can help with:
| Category | Examples |
|---|---|
| Orders | Delivery tracking, online order issues, wrong items |
| Coupons & Offers | App discounts, promo codes, loyalty rewards |
| Gift Cards | Lost cards, balance checks, failed transactions |
| Mobile App | Login problems, payment failures, reward redemptions |
| Menu Questions | Allergen details, vegan/vegetarian options, seasonal items |
| TellPopeyes Survey | Entry issues, code problems, sweepstakes rules |
Is It Safe to Contact Popeyes?
Yes. Whether you use the phone, email, or website, your data is handled securely. Popeyes adheres to standard privacy practices and never shares personal information without consent.
Avoid fake sites that impersonate Popeyes. Always use:
- https://www.popeyes.com
- https://www.tellpopeyes.com
Frequently Asked Questions (FAQs)
1. How do I contact Popeyes Customer Service?
You can get in touch with Popeyes Customer Service in several convenient ways. The easiest method is to call their dedicated support line at (877) 767-3937, where a representative will assist you with your issue. Alternatively, you can send an email to popeyescommunications@popeyes.com, especially for non-urgent matters or formal inquiries. For general feedback or questions, you can also use the contact form available on their official website at www.popeyes.com under the “Contact Us” section.
2. What is the TellPopeyes survey?
The TellPopeyes survey is an official online feedback program created by Popeyes Louisiana Kitchen. It allows recent customers to share their honest opinions about their dining experience, including food quality, service speed, staff behavior, and overall satisfaction. Upon completion of the survey, participants are given a chance to enter the monthly sweepstakes, where one lucky winner receives a $1000 Popeyes gift card.
3. Where can I take the Popeyes survey?
You can take the survey by visiting the official TellPopeyes portal at www.tellpopeyes.com. Make sure you have your receipt from your most recent visit, as you’ll need to enter the survey invitation code printed on it. This site is accessible via desktop or mobile device and supports both English and Spanish languages.
4. How do I know if I won the TellPopeyes sweepstakes?
Winners of the TellPopeyes sweepstakes are notified by email. When you complete the survey, you’ll be asked to provide your contact details, including your email address. If you’re selected as a winner, you’ll receive an official message with instructions on how to claim your $1000 gift card. Be sure to check your inbox and spam folders regularly.
5. Is my Popeyes receipt required for the survey?
Yes, your Popeyes receipt is required to take the survey. It contains essential information like the restaurant number, date and time of visit, and most importantly, the survey invitation code. You must use this code within 2 days of your purchase. After that, it will expire and cannot be used to access the survey.
6. Can I email Popeyes about my order?
Absolutely. If you had an issue with your order or have any general concerns, you can email Popeyes at popeyescommunications@popeyes.com. Be sure to include all relevant information, such as your receipt number, store location, order details, and your contact information, so they can assist you more efficiently.
7. What is the Popeyes customer service phone number?
The official Popeyes customer service phone number is (877) 767-3937. You can call this toll-free number to report issues, give feedback, or inquire about products and services. Their support team is known to be responsive and helpful for resolving most customer concerns.
8. Can I contact them via social media?
Yes, Popeyes is active on multiple social media platforms, including Facebook, Twitter, and Instagram. You can send them direct messages or tag them in a post if you’re looking for a response. While social media is not an official support channel, many users report that Popeyes is fairly responsive through these platforms.
9. Is the TellPopeyes survey safe?
Yes, the TellPopeyes survey is completely safe and secure. It is hosted on the official Popeyes domain (www.tellpopeyes.com) and uses standard encryption protocols to protect your data. Your personal information is only used for survey and sweepstakes purposes and is not sold or shared with third parties.
10. What if my order was incorrect?
If your order was incorrect, you should immediately contact Popeyes through either their customer support number (877-767-3937) or email popeyescommunications@popeyes.com. Provide them with your receipt details, what was missing or wrong, and any pictures if applicable. Popeyes typically responds quickly to resolve order-related concerns.
11. Can I take the survey more than once?
No, the rules allow only one survey entry per person per month. Even if you visit Popeyes multiple times in a month, you are only eligible to complete the survey once and enter the sweepstakes once during that period. Any additional entries may be disqualified.
12. Who is ineligible for the survey?
Employees of Popeyes, along with their immediate family members and household members, are not eligible to take the survey or enter the sweepstakes. This ensures fairness and prevents internal influence on the outcome of the prize drawing.
13. What can I do if the survey site isn’t working?
If www.tellpopeyes.com is not working, try these steps:
- Clear your browser cache and cookies
- Use a different browser (Chrome, Firefox, Safari)
- Switch to another device
- Check your internet connection
If the issue persists, wait a few hours and try again, as the site may be undergoing maintenance.
14. How long does it take to hear back from email support?
Popeyes email support usually responds within 24 to 72 hours, depending on the volume of inquiries. Be sure to provide all necessary details in your message to avoid delays. If it’s urgent, calling the customer service number may be a quicker option.
15. Is the Popeyes gift card reward transferable?
No, the $1000 gift card reward from the TellPopeyes sweepstakes is non-transferable. It can only be used by the person who completed the survey and won the prize. It also cannot be exchanged for cash or transferred to another individual or account.